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Graham: Years ago I was an interim manager of a 50-employee department in a public agency. I learned two important things: (1) employees love to gripe about their job--that doesn't necessarily mean anything, though it might indicate trouble; and (2) many employees were working according the "deal" they had cut, i..e., you pay me a certain amount and have certain conditions of employment, and you get this much work out of me. If you try to change the workplace, for example by what you consider to be an improvement, you are messing with the "deal." I think you've identified the symptom correctly, but it's nothing new as far as my experience goes.

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Hustle to leave the hustle

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